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British Airways investigating data breach from 380,000 card payments

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The British Airways website and mobile application have suffered a breach of customers’ personal and financial data from around 380,000 card payments, the carrier’s parent International Airlines Group said on Thursday.

The breach covered customers who made bookings between Aug. 21 and Sept. 5, IAG said.

IAG said the stolen data did not include travel or passport details.

The airline had launched an investigation and was communicating with affected customers. It had notified police and relevant authorities.

The breach has been resolved and the British Airways website is working normally, IAG said.

Flight chaos as British Airways computers go down around the world

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British Airways computer

British Airways is experiencing a “global system outage” (Photo: PA)

Huge queues at check ins, passengers stuck on planes and website offline are among the issues reported by frustrated holidaymakers.

British Airways computers have gone down around the world causing flight chaos for millions of holidaymakers.

Frustrated passengers have told how the IT systems outage has resulted in huge queues at check ins and left them unable to use the airline’s website or app.

Pictures posted on social media also show holidaymakers onboard a plane waiting to be allowed to disembark a flight, while others have been left stranded on runways.

British Airways has apologised for inconvenience caused via Twitter, promising: ‘We are working to resolve the problem as quickly as possible”.

minal 5, BA’s main London terminal, is among those affected by the IT issue.

Heathrow Airport said it was “working closely” with BA to solve the issue and advised passengers to check the status of their flight before travelling to the airport.

The issues come as thousands of families – many with young children – flock abroad for the Bank Holiday weekend and the start of half term.